RETURNS & REFUND POLICY

THE MARKET WOMAN

At THE MARKET WOMAN, we sell fresh and perishable food items. Due to the nature of our products, returns are limited. However, we comply fully with Nigerian consumer protection laws.

Reporting Time

Customers must report any issues:

  • Within 1 hour of delivery for perishable or quality-sensitive items
  • Within 24 hours for non-perishable items

Claims must include:

  • Order number
  • Clear photo or video evidence

Non-Returnable Items

For hygiene and food safety reasons, we do not accept physical returns of:

  • Fresh produce
  • Perishable goods
  • Opened food products

Refund & Credit Policy

1) Change of Mind

We do not offer refunds for change-of-mind purchases. Approved cases will receive store credit only.

2) Damaged, Defective, or Incorrect Items

If an item is delivered:

  • Damaged
  • Spoilt at delivery
  • Not what was ordered

The customer may choose between:

  • Replacement (subject to availability), OR
  • Refund to the original payment method

Approved refunds will be processed within 5-7 business days.

Delivery fees are non-refundable unless the error was from us.

Need help?

Need help with a return issue? Contact our support team and we'll assist you promptly.

Contact Support

Last updated: February 2026